Turn off Comments in a Room to stop prospects and customers from posting comments on sections and threads. Use this setting when you share sensitive content or when you want all feedback to happen outside the Room. Turning off comments also stops new Comment on item email notifications because nobody can create new comments. If you use Client Agent for clients, keep comments on — Client Agent requires comments to stay enabled in the Room.
Prerequisites & Requirements
Plan: Only Pro and Enterprise can disable comments from within a Room.
Permissions: Room owner only can edit room permissions (Even not admins).
Technical Specs:
Client Agent requires the comments feature to stay enabled in the Room. Only the Room owner controls Client Agent settings at Room level.
An Admin can turn it off at account level.
Aligned can send comment email notifications as Comment on item when comments stay enabled.
How to disable comments in a Room
Open the Room.
Click the gear icon next to the Room title.
Click Permissions.
Find Enable comments in room.
Toggle Enable comments in room Off.
What the Buyer sees
The buyer can’t add new comments in the Room.
The buyer can’t reply to existing threads.
How to re-enable comments in a Room
Open the Room.
Click the gear icon next to the Room title.
Click Permissions.
Toggle Enable comments in room On.
Troubleshooting & Error States
“I can’t find the ‘Enable comments in room’ toggle.”
“I can’t find the ‘Enable comments in room’ toggle.”
Click the gear icon next to the Room title, then click Permissions and find Enable comments in room. Turning this toggle off is available on the Pro and Enterprise plans only.
“My prospect says they can’t comment.”
“My prospect says they can’t comment.”
Set Enable comments in room to On in Room Settings → Permissions.
“Why can’t buyers use Client Agent in this Room?”
“Why can’t buyers use Client Agent in this Room?”
Comments have to be allowed in the Room. Set Enable comments in room to On, then enable Client Agent in Room Settings → Permissions (Room owner only). The setting appears in the app as Enable AI Assist.
“I want comments on, but I want fewer emails.”
“I want comments on, but I want fewer emails.”
Keep comments enabled, then change notification preferences for Comment on item in My Notifications (user-level) or Room Settings → Notifications (Room-level).
Pro-Tips
Disable comments only on Rooms that include highly sensitive content. Keep comments on for most Rooms so buyers ask questions in context, then control noise with notification settings.
If you roll out Client Agent to clients, keep comments enabled in those Rooms so buyers can use the chat and the Ask Room owner flow.