Prospects and customers can receive email notifications when someone comments in a Room. Use @tagging to notify one person, or post without tags to notify everyone already in the thread. Reduce noise by changing comment-notification settings at the account level (for future Rooms) or at the Room level (for a specific Room).
Prerequisites & Requirements
Plan: All plans (every user can access My Account → Settings, including My Notifications)
Permissions:
Manage your own notification preferences: any user
Manage Room-level notification rules: Room owner
Technical Specs: Aligned sends comment notifications by email (“Comment on item”).
How to notify one prospect with a comment
Open the Room.
Open the relevant comment thread.
Type @ and select the person you want to notify.
Click Send.
What the Buyer sees
The tagged prospect receives an email notification when someone replies in the thread (tagged-only).
How to notify everyone already in a comment thread
Open the Room.
Open the relevant comment thread.
Write a comment without tagging any usernames.
Click Send.
What the Buyer sees
Everyone already in the thread receives an email notification when a new comment is added.
How to stop comment notification emails (User-level)
Use this when you want your default notification rules to apply to your new Rooms.
Go to My Account → Settings.
Open My Notifications.
Turn off the Comment on item notification.
How to stop comment notification emails (Room-level)
Use this when one Room creates too many emails.
Open the Room.
Click the gear icon next to the Room title.
Open Notifications.
Turn off A comment was made for that Room.
Troubleshooting & Error States
Q: Will my prospect receive comment notifications by email?
Answer: Expect email notifications when someone comments in the Room (Comment on item) if the prospect participates in the thread and notifications stay enabled.
Q: I tagged a prospect, but they didn’t get an email.
Answer: Post another comment and tag them again, then ask them to check spam/junk for the notification email.
Q: My prospect says they get too many comment emails
Answer: Tag only the person you need to notify, or turn off Comment on item in Room Settings → Notifications.
Q: I can’t find where to control comment notifications.
Answer: Go to Account Settings → My Notifications for defaults, or Room Settings → Notifications for a specific Room.
Pro-Tips
Tag only the champion with @ when you want a response, then summarize the outcome in a follow-up comment for the wider thread.
Turn off Comment on item at the Room level for high-traffic Rooms, then re-enable it when you ask buyers to review a specific doc or decision.