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How many emails do prospects or customers receive, and can I control it?

Written by Gal
Updated today

There isn’t one fixed number. Prospects and customers receive emails only when you trigger a sharing, comment, update, or task-related action in the Room.

Buyers may receive emails when:

  • You share the Room with them

  • You send a Room update notification

  • You comment in the Room

  • You @tag them in a comment or task

  • You click Notify assignee on a task

  • They have not accepted the Room invite yet and Aligned sends an invite reminder

  • A task becomes overdue.

What Aligned sends automatically

Aligned can automatically send:

  • An invite reminder if the buyer did not accept the Room invite

  • An overdue task email after the due date passes

How to reduce the number of emails buyers receive

  • Tag buyers only when you need their attention

  • Set due dates only when you want task reminders tied to those dates

  • Use Notify assignee only when you want to send a task email

  • Send Room update notifications only for meaningful updates

  • Turn off A comment was made in the Room’s Notifications settings for fewer emails

Still getting too many emails?

Open the Room’s Notifications settings and review:

  • A comment was made

  • Allow Aligned to send client reminders

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