Remove a teammate from Members when they leave the team or no longer need access to your workspace. Admins and Owners can delete users from the account, and the removed user loses access to internal team Rooms immediately. If that user owns any Rooms, transfer ownership first so the Rooms stay managed by the right teammate. Public Room links keep working for buyers after the user is removed.
Prerequisites & Requirements
Permissions:
Admin or Owner only.
Users and Managers can't add or remove users.
Admins can't remove a user with the Owner role. To remove an Owner, contact our support team and let us know the reason for the request.
Technical Specs:
Open My Account → Settings → Members to manage account members.
If the user owns Rooms, transfer Room ownership before you delete them.
How to remove a team member from your account
Go to My Account.
Click Settings.
Open Members.
Find the user you want to remove.
Click the three-dot menu next to their name.
Click Delete.
If the user owns one or more Rooms, transfer ownership first.
Choose the relevant user
Click Ok.
Note: If the user you want to remove is an Owner, you won't be able to delete them yourself. Please reach out to our support team with the reason for the request, and we'll take care of it for you.
What happens after you remove a user
The removed user loses access to internal team Rooms immediately.
Buyers still keep access to Rooms shared through public Room links.
If only one teammate remains after deletion, the deleted user’s Rooms transfer to that remaining user.
Troubleshooting & Error States
Q: I can’t delete a team member from Members.
Answer: You need to be an Admin or Owner.
Q: I can’t remove a user because they still own Rooms.
Answer: Transfer all Rooms at once to a new owner first.
Q: Will buyers lose access to shared Rooms after I remove the seller?
Answer: Buyers keep access to Rooms shared through public links.
Q: Where do I manage users in the account?
Answer: Go to My Account → Settings → Members.
Pro-Tips
Transfer Room ownership before offboarding starts so open deals and active customer Rooms stay covered.
Review the removed user’s owned Rooms right after deletion and confirm the new owner has the correct branding, notifications, and sharing settings.
