Connect Gong to add call recordings to your Rooms and Library without downloading and re-uploading files.
You have two ways to add Gong recordings:
Search: Find recordings by name and date. Customize the date range to find older calls. Select from results and add to your Room.
Paste link: Share a call from Gong and paste the embed link directly into Aligned. This is faster if you already know which call you need.
Place recordings directly in the right Room, or save them once in the Library for reuse across multiple Rooms. Admins connect Gong at the account level, so the integration affects all users in the workspace. If you approve the updated Gong permissions, Aligned can also send supported Room activities to Gong's timeline.
Prerequisites & Requirements
Plan: Pro and Enterprise
Permissions: Admin connects Gong at the account level.
Any user in the account can use the connected integration afterward.
Technical Specs:
Gong connects at the account level, not per user.
Changes affect all users in the workspace.
Not every Aligned admin can perform the integration. The user used to connect to Gong must also have the required permissions in Gong.
Aligned shows only non-private calls and calls in Public Folders when you select a Gong recording.
How to Connect Gong to Aligned
Go to My Account → Settings → Integrations -> Account Integrations.
Find Gong.
Click Connect.
Click Allow to approve the connection.
After you connect Gong, Aligned adds Gong as an available content source in Rooms and Library.
How to Add a Gong Recording to a Room
You can add a Gong recording in two ways.
Option 1: Search for a Recording in Aligned
Open the Room.
Click Add section.
Search for Gong in Integrations.
Select Gong.
Enter a search term (call name or participant name).
Search for the recording by name or date.
Select the recording from search results.
Enter a display name for the recording (optional).
Choose if to add to the library or not.
Click Save.
Option 2: Paste a Gong Embed Link
First, in Gong:
Search for the call you want to add.
Click "Share call".
Select "Share with customers" — If you want to share only part of the call, make your adjustments now.
Click the dropdown arrow next to "Copy link" and select "Copy embed link".
⚠️ NOTE: The call must be set to "Anyone with the link can access" and "Identification" must be unticked (disabled) for the embed link to work in Aligned.
Copy the embed link.
Then, in Aligned:
Open the Room.
Click Add section.
Search for Gong in Integrations.
Select Gong.
Under the search field, you'll see "Paste Gong recording link".
Paste the embed link you copied from Gong.
Enter a display name for the recording (optional).
Click Save.
What the Buyer Sees
The buyer sees the Gong recording inside the Room.
The buyer opens the recording from the Room instead of searching for it in email or Gong.
How to Add a Gong Recording to the Library
Use this flow when you want to reuse the same recording across multiple Rooms.
Open Library.
Click Upload.
Select Link or Embedded Link.
Paste the Gong embed link.
⚠️ NOTE: Use the embed link (not a regular shareable link), and make sure "Anyone with the link can access" is enabled and "Identification" is unticked in Gong.
Enter a Name and description (optional).
Click Save.
Important: What Happens When You Delete a Gong Recording?
If you delete or limit access to a call in your Gong workspace:
The recording will NOT be affected in Aligned. Here's why:
Aligned downloads the video when you add it — it creates a permanent copy. Changes you make in Gong (deleting calls, limiting access) don't impact recordings already embedded in your Aligned Rooms.
This means your Rooms stay stable and playable even if you modify or delete the original call in Gong.
How to Update Gong Permissions
Use this flow if Aligned shows a banner asking you to update Gong permissions.
Log in to Aligned.
Click Update on the Gong permissions banner.
Review the requested permissions.
Approve the update.
After you approve, Aligned syncs the updated Gong integration within about 15 minutes.
What the Updated Permissions Enable
After you approve the updated permissions, Aligned can:
Embed Gong videos into Rooms
Send supported Aligned activities to Gong for timeline visibility
Supported activity examples include:
Entered the Room
Viewed a PDF
Viewed a Video
Opened a Link
Made a Comment
Completed a Task
Downloaded a File
Troubleshooting
Q: I can't find a call when I search.
Q: I can't find a call when I search.
A: Make sure it's a non-private call or saved in a Public Folder. Aligned doesn't show private Gong calls. If you're looking for older recordings, expand the date range in the date picker or use the paste link option.
Q: I'm seeing "No calls found in this date range".
Q: I'm seeing "No calls found in this date range".
A: The default date range is 2 weeks back. Click "Previous Month" to expand the range, or use the paste link option (Option 2) if you have the direct link.
Q: I pasted a link but got an error: "This link isn't accessible to your Gong workspace."
Q: I pasted a link but got an error: "This link isn't accessible to your Gong workspace."
A: In Gong, make sure the call is set to "Anyone with the link can access" and "Identification" is unticked.
Q: Why can't I connect Gong?
Q: Why can't I connect Gong?
A: Not every Aligned admin can connect Gong. The user performing the integration must have the required permissions in Gong.
Q: I connected Gong in one workspace, and I can't connect it in another.
Q: I connected Gong in one workspace, and I can't connect it in another.
A: Use a Gong account that isn't already connected to another Aligned workspace. A Gong account can only belong to one workspace connection.
Q: I approved the updated permissions, but I don't see Gong activity sync.
Q: I approved the updated permissions, but I don't see Gong activity sync.
A: Wait up to 15 minutes, then check again.
Security & Operations
Gong is an account-level integration, so admins manage the connection for the workspace.
Updated Gong permissions let Aligned send supported buyer activity signals to Gong's timeline. Aligned sends the full supported set when permissions are granted; you can't choose individual activity types today.
If you don't approve the updated permissions, older synced data stays visible in Gong, but new supported activities won't sync.
Pro-Tips
Save frequently used Gong calls in the Library first, then add them to multiple Rooms from one place.
Use Gong recordings as a source in AI Content Generator when you build recaps, business cases, or plans from real buyer language.